When do I come for pictures?
Your team will be given a specific time to come for pictures.
What if we are running late for our picture time?
To avoid crowding and long wait times, please to come as close to your picture time as possible. We make the team photos out of individual images, so even if you are a little late your player will still be in the group picture.
What if we have another activity that conflicts with picture time?
Our goal is to schedule teams to reduce the wait times and keep social distancing. However, we can accommodate players who miss their time during designated make-up times. There will be morning, mid say and afternoon times available. Check the picture day schedule for more info
What if I don’t want to buy pictures? Do I have to show up?
Purchase is not required. We still need you though! The group picture will be created from individual pictures. So, we need you to show up to be in the team picture.
What if I pay online and my player is sick or can't attend?
No problem. Just send an email to jandmimaging@gmail.com and we will issue a refund.
I am a coach. Can I get a picture take with my son/daughter? Yes J&M Imaging will provide complimentary player coach pictures.
Is there a makeup day?
There is no designated make up. However if you have a conflict with your team time, you may come during make-up times during Picture Day.
Can I submit my own photo for the team?
No. Images need to be captured with our lighting and professional equipment in order to merge the images together.
If I miss picture day can I come to your studio and get a picture taken?
Yes, you can make an appointment at our studio in Hoffman Estates with a minimum purchase of Package B. Your player will be added to their team photo ONLY. They will not be added to all the team photos. Pictures taken at the studio will be shipped to the home. There is a $10 shipping charge. Please email jamdmimaging@gmail.com for more info.
Can I see the pictures before ordering?
Our Fusion picture program is not set up for proofing. We do take multiple pictures and our photography team has over 15+ years of experience working with kids. However, if you are unhappy with your pictures, we will happily work with you to resolve any problems or issue a refund.
Can I order pictures at a later time?
Yes, however specially priced packages and memory mates are only available on picture day. You may choose from à la carte items and the team photo. Orders placed after picture day will be shipped directly to the players home. A $15 shipping and handling charge will apply.
When Will I Receive the Pictures?
Picture Packages will be returned to the organization for distribution in about 4-5 weeks.